Emby / The Art of Conflict Management
01 - Why Conflict Management Matters
02 - The Adversary System
03 - Morton Deutsch and the Concept of Win-Win
04 - Perception, Perspective, and Punctuation
05 - Managing Multiple and Conflicting Emotions
06 - Multiple, Complex, and Changing Goals
07 - Power—How Much We Need and How to Use It
08 - Conflict Styles
09 - Dysfunctional Conflict Strategies
10 - Principled Negotiation
11 - Preparing and Arranging to Negotiate
12 - Negotiating Conflict Resolutions
13 - Listening in Conflict
14 - Dynamic Patterns in Close Relationships
15 - Disruptions in Close Relationships
16 - How Management Theories Affect Conflict
17 - The Manager's Role in Dealing with Conflict
18 - Getting Professional Help with Conflict
19 - Helping Others Manage Conflict
20 - Moral and Cultural Conflicts
21 - Managing Moral Conflicts—Success Stories
22 - Managing Conflict's Aftermath
23 - Teaching Our Children about Conflict
24 - Conflict Management—A Success in Progress